Dispute Resolution
Dear Client,
In order to provide you with support to exercise your right to submit complaints to an official, independent and impartial entity, as stipulated by Law no. 144/2015, of September 8, we have compiled some information that will guide you in this process.
If you are not satisfied with the solution presented by our company in the face of a dispute, you can contact one of the following Alternative Dispute Resolution Entities:
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CNIACC – National Center for Information and Arbitration of Consumer Conflicts Telephone: 213 847 484; Email: cniacc@unl.pt
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CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center Telephone: 289 823 135; Email: cimail@mail.telepac.pt
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CACCDC – Consumer Conflict Arbitration Center of the District of Coimbra Telephone: 239 821 690/289; Email: geral@centrodearbitragemdecoimbra.com
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CACCL – Lisbon Consumer Conflict Arbitration Center Telephone: 218 807 000 / 218807030; Email: juridico@centroarbitragemlisboa.pt ; director@centroarbitragemlisboa.pt
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CICAP – Porto Consumer Information and Arbitration Center Telephone: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt
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TRIAVE – Consumer Conflict Arbitration Center of Vale do Ave/Arbitration Court Telephone: 253 422 410; Email: triave@gmail.com
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CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Telephone: 253 617 604; Email: geral@ciab.pt
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CACC – Consumer Conflict Arbitration Center of the Autonomous Region of Madeira Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt
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CIMPAS – Information, Mediation and Insurance Ombudsman Center Website: www.cimpas.pt
Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr .